Our terms and conditions do vary depending on what rate plan you decide to book with. These can be found when booking the rate and in your booking confirmation. Additional terms and conditions of your stay can be found here.

Once you place a booking you should receive your confirmation by email within 30 minutes, should you not, please do not hesitate to contact us direct or your third party booking agent.

The cancellation policy does depend on what rate plan you have decided to book. However for our flexible rates, they can be cancelled up to 7 days prior without charge. We also have a non-refundable rate plan, if you decide to book this rate then you will not be able to cancel or amend this booking.

Our office opening times are Monday – Sunday 9am – 9pm. If you plan to arrive after 9pm please let us know so we can email you instructions on accessing your apartment.

If you are heading to Hammersmith regularly, we’d love to chat. So please send an email to corporate@lamingtonapartments.com.

We take all payment prior to arrival. Payment can be made using most International Debit and Credit Cards including American Express. Upon arrival we will request to see the payment Credit Card and cardholder ID.

In some cases we may ask you to make payment on arrival at our reception at 109 Hammersmith Grove.

Typically this is not the case. However, on occasion, we may ask you to pay up to a £500 holding deposit, which will be released upon return of the keys and an apartment condition inspection.

Yes, please advise us before you arrive and we will add this to your bill. The additional charge is £20 per night.

Check-in is at 4pm on the day of arrival, and check-out is 11am.

If you arrive before 4pm and your apartment is ready we will of course allow our guests an early check-in but unfortunately, this is not something we can guarantee or confirm.

If you are planning to arrive after 9pm please let us know so we can email you instructions on how to access your apartment.

Check-out is at 11am on the day of departure, however, you can request a late check-out and we will accommodate this if possible. We also have baggage storage facilities at 109 Hammersmith Grove.

We do allow pets in some of our apartments subject to request. We do require a refundable £500 deposit which is returned subject to any damage. We also charge a £300 including VAT deep cleaning charge.

All of our apartments are completely non-smoking. If you are found to be smoking inside an apartment there will be a £300 including VAT deep clean charge applied to your account. If you are a smoker then we do have some apartments available with outside space so you would need to book this option, otherwise, you would need to go down onto the street to smoke.

Yes we do provide travel cots free of charge to children aged 2 years and under, please note that we do not provide baby linen.

Our apartments are serviced every 7 days and this includes the kitchen and bathroom being cleaned, bedding and towels changed and the apartment hovered throughout. Please note that your stay will need to be at least 8 nights to have a clean during your stay. We can offer additional linen and cleaning service at £30 including VAT for a 2 hour clean.

When you arrive you are provided with a welcome pack, this contains key information regarding your stay. It also contains the office opening times and emergency contact number. If you do have an emergency outside of office hours you can contact the 24 hour emergency contact number, otherwise our office is situated within a 7 minute walk of all the apartments so you could pop in and see us. We aim to attend to any issues as quickly as possible.

This is not something we can guarantee but yes subject to availability you are able to extend. Please note that if you extension crosses over to another rate period the nightly rate may be subject to change.

All of our apartments are equipped with a fully fitted modern kitchen that includes all modern appliances as well as cutlery, and pots and pans. We also provide all linen for the apartments (please note, this does not include baby linen).

Our apartments are not fitted with air conditioning; however we do provide fans in the apartment.

Yes

If you forget your keys during office hours no problem just pop into the office and a staff member will be happy to let you in. If you forget your key outside of office hours then there is a £50 call out fee.

All of our apartments are located in period victorian properties, therefore do not have lift access. However if you need assistance with your bags, our friendly team can help upon request.

Apartments are not allocated upon booking and therefore we cannot disclose which apartment you might be staying at until the day of arrival.

We suggest sending any large parcels to our Lamington Office at the address below:

Lamington Apartments
109 Hammersmith Grove
London, W6 0NQ

Our office is open between 9am – 9pm Monday – Sunday should you need to pop in to collect your parcels.

Monday to Sunday from 9am – 9pm

Unfortunately we do not have parking spaces however on street parking is available. This is a pay and display service and you are required to pay between 9am and 5pm Monday to Friday. Outside of these hours and on weekends it’s free.

Our reception is located at 109 Hammersmith Grove, which is a 5 minute walk from Hammersmith Station. Hammersmith station is serviced by the Piccadilly, District and Hammersmith and Circle Lines.

No problem, if you need some assistance, just pop into our reception at 109 Hammersmith Grove and our team can arrange one for you. Alternatively, both Uber and Bolt taxis operate in the Hammersmith area.

All of our apartments are located within 7 minutes from our reception.